Payment Policy for Zest Citeino

Effective Date: January 8, 2025

At Zest Citeino, we aim to make the payment process as seamless and secure as possible for our customers. This Payment Policy outlines the methods and procedures for making payments on https://zestciteino.com. By placing an order, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer a variety of payment methods for your convenience. You can use any of the following to pay for your order:

  • Credit/Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: Secure payment processing through PayPal.
  • Other Secure Payment Methods: As available, we may offer additional secure payment options such as Apple Pay, Google Pay, or others.

2. Currency

All prices on Zest Citeino are displayed and processed in U.S. Dollars (USD). If you are making an international purchase, your payment provider may charge you foreign transaction fees or convert the amount to your local currency based on their exchange rates.

3. Order Payment Process

  • Checkout: After selecting the items you wish to purchase, you will be prompted to enter your billing and shipping information. You must provide accurate details during this process to ensure that your payment is processed without delays.
  • Payment Confirmation: Once your payment has been processed, you will receive an order confirmation email with your receipt and order details. This email serves as proof of your payment and confirms that we have successfully received your order.
  • Payment Authorization: Payment authorization is required before your order is processed. If your payment method is declined or if there are issues processing the payment, you will be notified, and your order will not be shipped until payment is successfully completed.

4. Payment Security

We take the security of your payment and personal information seriously. Our website uses SSL encryption (Secure Socket Layer) technology to protect your payment data during the transaction process. This ensures that your payment details are transmitted securely to our payment gateway.

  • Third-Party Payment Processors: All payments made through PayPal, credit cards, and other secure payment options are processed by trusted third-party providers. We do not store sensitive payment information (such as credit card numbers) on our servers.

5. Failed Payments and Declined Transactions

If your payment is declined or fails to process, you may be asked to update your payment information and try again. Common reasons for payment failures include:

  • Insufficient funds in your account.
  • Incorrect credit card details (e.g., expired card, incorrect CVV).
  • Payment gateway issues or restrictions by your bank.

In case of payment failure, we may reach out to you to resolve the issue, but you will need to update your payment method to complete the purchase.

6. Payment Fraud Prevention

We are committed to ensuring that your payment experience is safe and secure. As part of our commitment to fraud prevention:

  • Transaction Review: We may conduct reviews of transactions that seem suspicious or are flagged by our payment processors. If additional verification is needed, we will contact you directly.
  • Verification Requests: In some cases, we may request further identification or proof of purchase to confirm that the transaction is legitimate.
  • Fraudulent Payments: If a payment is found to be fraudulent, we will cancel the order and take appropriate action to protect our business and customers.

7. Sales Tax

  • Sales Tax: Sales tax is applied based on your shipping address and is calculated during the checkout process. We collect sales tax in accordance with state and local tax laws.
  • Tax Exemptions: If you are tax-exempt, please contact us at info@zestciteino.com prior to making your purchase to provide the necessary documentation for tax exemption.

8. Payment for Pre-Orders or Custom Orders

For custom or pre-order items, payment is processed at the time of purchase. Please note that these orders may have longer processing and delivery times, and you will be notified of any significant delays or changes.

9. Payment Disputes

If you believe that there has been an error with your payment or that you were incorrectly charged, please contact us immediately at info@zestciteino.com or call us at (208) 719-9121. We will work with you to resolve any payment-related issues promptly.

10. Payment Refunds

In the event of a refund, we will issue the refund to the original payment method used for the purchase. Please refer to our Refund and Returns Policy for more information on refund processing timelines.

Contact Us

If you have any questions or concerns about payment methods, security, or billing issues, please feel free to contact us:

Thank you for choosing Zest Citeino. We are committed to providing you with a smooth, secure, and hassle-free shopping experience.