Shipping Policy for Zest Citeino

Effective Date: January 8, 2025

At Zest Citeino, we are dedicated to providing you with fast and reliable shipping services. This Shipping Policy outlines the shipping options, charges, and delivery times for orders placed through our website https://zestciteino.com. By making a purchase on our website, you agree to the terms and conditions of this policy.

1. Order Processing Time

  • Order Fulfillment: Once your order is placed and payment is successfully processed, we will begin fulfilling your order. Orders are generally processed within 1-2 business days (Monday to Friday, excluding weekends and holidays).
  • Order Cutoff Time: Orders placed after 3:00 PM (CST) may not be processed until the following business day.

2. Shipping Methods

We offer several shipping options to cater to your needs:

  • Standard Shipping: Typically takes 5-7 business days depending on your location.
  • Expedited Shipping: Typically takes 2-3 business days depending on your location.
  • Next-Day Delivery: Available for urgent orders, typically delivered the next business day (available for select locations).

Please note: Shipping times are estimates and may vary based on factors such as product availability, delivery address, and external circumstances such as weather conditions or holidays.

3. Shipping Charges

  • Domestic Orders: Shipping charges are calculated based on the size, weight, and destination of your order. You will see the shipping cost at checkout before completing your purchase.
  • Free Shipping: We may offer free shipping promotions on select items or for orders over a certain value. Free shipping offers are subject to change and will be clearly indicated on our website or during checkout.
  • International Shipping: We currently offer international shipping to select countries. Shipping rates for international orders are calculated at checkout based on the destination country, size, and weight of the package. Import duties, taxes, or customs fees are the responsibility of the customer and are not included in the shipping charges.

4. Shipping Destinations

  • Domestic Shipping: We ship to all addresses within the United States, including Alaska and Hawaii.
  • International Shipping: We offer international shipping to many countries around the world. Delivery times and shipping fees vary depending on the destination country.

5. Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment via the carrier’s website.
  • Tracking Delays: Occasionally, tracking information may not update immediately after shipping. If you notice delays in tracking updates, please allow up to 48 hours for the system to reflect the latest status.

6. Shipping Delays

While we aim to ensure timely deliveries, certain factors may cause shipping delays, including but not limited to:

  • Weather disruptions or natural disasters
  • High-volume shipping periods (e.g., holidays)
  • Customs processing for international shipments
  • Carrier delays or strikes

In such cases, we will do our best to provide you with the most up-to-date information regarding your order’s status.

7. Damaged or Lost Shipments

  • Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving your shipment. We will arrange for a return, replacement, or refund as appropriate.
  • Lost Shipments: If your package is lost in transit, we will work with the carrier to investigate the issue. If the item cannot be located, we will offer a replacement or a refund.

8. Incorrect Shipping Address

Please ensure that the shipping address provided during checkout is accurate. We are not responsible for any delays or lost packages due to incorrect or incomplete shipping information. If you realize there is an error with your shipping address, please contact us immediately at info@zestciteino.com or (208) 719-9121 to make corrections before the order is processed and shipped.

9. Refused Deliveries

If a package is refused upon delivery, you may be charged for the return shipping fees, in addition to any restocking fees. We recommend carefully reviewing your order before completing your purchase to avoid any issues with delivery.

10. International Orders

  • Customs and Duties: For international orders, customers are responsible for paying any applicable import duties, taxes, and customs fees. These fees are imposed by the destination country and are collected at the time of delivery.
  • Customs Clearance: Customs clearance procedures may cause delays in the delivery of international shipments. We recommend that you contact your local customs office for further information if you experience any delays.
  • Shipping Restrictions: Some products may be restricted for shipping to certain countries. If your order contains restricted items, we will notify you and provide you with alternative options.

Contact Information

If you have any questions about our shipping policy or need assistance with your order, please reach out to us:

Thank you for shopping with Zest Citeino! We look forward to providing you with a smooth and reliable shipping experience.