Refund and Returns Policy for Zest Citeino

Effective Date: January 8, 2025

At Zest Citeino, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we are here to assist you. This Refund and Returns Policy outlines the steps to return products and receive a refund.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Timeframe: Returns must be requested within 30 days from the date of purchase.
  • Condition of Item: The product must be in new, unused condition with all original packaging, tags, and accessories intact.
  • Non-refundable Items: Certain items, such as personalized or custom-made products, digital downloads, and gift cards, are non-refundable unless defective or damaged upon arrival.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@zestciteino.com or call us at (208) 719-9121 to request a return authorization.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
  3. Pack the Item: Carefully pack the item in its original packaging, ensuring it is securely wrapped to prevent damage during shipping. Include your original receipt or order confirmation.
  4. Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item, damaged product).
  5. Shipping Address: Ship the return to the address provided by our customer support team.

3. Refunds

Once we receive the returned item and inspect its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note:

  • Processing Time: Refunds may take 5-7 business days to appear in your account after approval.
  • Restocking Fees: In certain cases, we may charge a restocking fee of up to 10% of the item’s price for returns that do not meet the return eligibility requirements.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, we recommend placing a new order for the desired item and returning the original one for a refund. You will need to follow the return process outlined above for the item you wish to return.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@zestciteino.com or call (208) 719-9121. We will offer you a full refund or exchange at no extra cost. You must contact us within 7 days of receiving the item for this type of return to be processed.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet shipped, we will cancel it and issue a full refund. Once an order has been shipped, it cannot be canceled, but you can return the product following the return process.

7. Late Returns

Returns requested after 30 days from the date of purchase may not be eligible for a refund. However, if your product is defective or damaged, we will work with you to find a satisfactory solution.

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us at:

Thank you for shopping with Zest Citeino. We appreciate your business and aim to ensure a hassle-free experience with every purchase.