Sales Policy for Zest Citeino

Effective Date: January 8, 2025

At Zest Citeino, we strive to offer the best shopping experience for all our customers. This Sales Policy outlines the terms and conditions under which we sell our products, including ordering, pricing, payment, and shipping details. By making a purchase on our website https://zestciteino.com, you agree to be bound by these terms.

1. Product Availability

All products on Zest Citeino are subject to availability. While we strive to maintain accurate stock levels, we cannot guarantee the availability of all items at all times. If an item you ordered is out of stock or discontinued, we will notify you immediately and offer an alternative or a full refund.

2. Pricing

  • Product Pricing: All prices listed on Zest Citeino are in USD (U.S. Dollars) and are subject to change without notice. Prices are updated regularly to reflect changes in product costs, promotions, and market conditions.
  • Sales Tax: Applicable sales tax will be added to your order at checkout based on your delivery address. Tax rates may vary depending on your location.
  • Promotions and Discounts: From time to time, we may offer promotional discounts, coupons, or special offers. These promotions cannot be combined unless explicitly stated. Discounts or promotions may be subject to change or expiration.

3. Ordering Process

  • How to Order: Browse our website and select the items you wish to purchase. Add them to your cart, review your order, and proceed to checkout. During checkout, you will be required to enter your billing and shipping information.
  • Order Confirmation: Once you place an order, you will receive an order confirmation email with the details of your purchase. This email serves as proof of your order. Please review the confirmation carefully and notify us immediately if there are any discrepancies.
  • Order Acceptance: Your order is not considered complete until we have processed your payment and shipped the items. We reserve the right to reject or cancel an order at any time before shipping for reasons such as errors in pricing, stock availability, or suspected fraud.

4. Payment

  • Accepted Payment Methods: We accept a variety of payment methods, including:
    • Credit/Debit Cards (Visa, MasterCard, American Express)
    • PayPal
    • Other secure payment methods as available
  • Payment Processing: All payments must be processed and approved before we can fulfill your order. If your payment is declined, we will notify you and give you the opportunity to resolve the issue.
  • Currency: All transactions on Zest Citeino are processed in U.S. Dollars (USD).

5. Shipping

  • Shipping Methods: We offer multiple shipping options to ensure timely delivery. Standard and expedited shipping methods are available, and shipping costs are calculated based on the size, weight, and destination of your order.
  • Order Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays). Orders placed after 3:00 PM (CST) or on weekends may be processed the next business day.
  • Shipping Charges: Shipping charges are calculated during checkout based on your delivery address and the shipping method chosen. You will be provided with the final shipping cost before completing your purchase.
  • International Shipping: We offer international shipping to many countries. International shipping rates and delivery times vary depending on the destination.

6. Returns and Exchanges

Please refer to our Refund and Returns Policy for information on how to return or exchange a product.

7. Order Cancellations

You can cancel your order prior to shipment by contacting us directly. Once an order has been processed and shipped, it cannot be canceled, but you can initiate a return following our returns process.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@zestciteino.com or call (208) 719-9121. We will provide a full refund or replacement as appropriate. Claims for damaged or defective products must be made within 7 days of receiving the product.

9. Customer Support

Our customer support team is available to assist you with any questions or issues regarding your order. You can reach us via:

10. Limitations of Liability

While we make every effort to ensure the accuracy of the information on our website, Zest Citeino does not accept liability for any errors or omissions related to product descriptions, prices, or availability. Our liability is limited to the amount you paid for the product, and we are not responsible for any indirect, incidental, or consequential damages.

Thank you for choosing Zest Citeino for your musical instrument needs. We appreciate your business and are committed to providing a seamless, satisfying shopping experience.